Financial
Decrease transaction delivery costs, while maintaining the highest quality of personalized customer service
In-branch terminals, free standing customer terminals and kiosks can accomplish these goals. Device availability and up time is essential to ensure a high quality
customer experience. Whether it is an ATM, check cashing terminal, cash dispensing terminal, debit/credit card issuing kiosk, cash vault, account management/information
terminal, managing these different types and brands of remote devices can be very challenging and expensive.
Esprida Remote Device Management capabilities provide an enterprise platform to monitor, manage, update and repair these devices from any location within the
organization. The platform ensures each of these hardware devices and associated peripherals and printers are functioning correctly and available to service
customers' needs. The ability to manage hardware asset location inventory and software, firmware and driver version control and update are standard features.
Esprida provides the device management tools to reduce transaction costs while maintaining the highest quality system performance in the following ways:
Advanced systems management Reduces support costs through automated remote management of any customer
transaction device. Device availability and uptime is essential to ensure a high quality customer experience. Four specific examples are:
Teller image scanning Ensuring highest quality customer check images are
processed by managing the performance and quality of the image scanner used by a teller.
Cash management Efficiently managing cash inventory to reduce in-branch cash
exposure. Cash and coin vaults are actively monitored to reduce banks' non-earning assets.
Minimizing downtime Managing the functionality and availability of remote ATMs and other devices, Esprida can provide the device management tools to
ensure the highest quality performance from these systems as well as reducing the cost to support and update these hardware devices and software systems
Infrastructure optimization The platform is available either as a bank hosted enterprise system or through a web hosted Software as a Service model.
Either approach provides the same great functionality and cost saving. The choice is what best fits your organization.
Cash Management
Self-Service
Check Capture