E-Government Kiosks
Deliver integrated e-government programs through self service
Benefits to government and the public
Using self-service kiosks and other equipment, governments can reduce line ups and wait times in service centers, improve the
public's access to services during business hours, provide access to selected services after hours, and bring services to rural
areas where it might be cost-prohibitive to provide services in person.
With e-government kiosks in place, members of the public get access to services and information without taking up staff
time or commuting from a rural location to a service centre. This gives staff more time to serve customers with complex
transactions requiring personal attention. In addition, government agencies can track how efficiently citizens are being
served, and update systems to provide additional services to the public. In short, providing e- government kiosks can help
governments reduce costs and improve overall customer service.
Michigan’s DMV e-strategy pays dividends
The State of Michigan Department of Motor Vehicles developed an e-strategy to shift traffic from branch offices to
self-service stations, giving drivers a new way to renew vehicle license tabs. With a state-wide network of Esprida-managed
self-service stations, Michigan’s DMV allows drivers to renew license tabs quickly, without having to line up for counter
service. The stations are installed at locations across the state and many provide extended hours of operation. The program
has been tremendously successful, each kiosk generates approximately 1,000,000 dollars, and transactions volumes are still
growing, showing over 70% growth in 2010 over 2009. The DMV has been able to redirect workflow and reduce service costs – adding
millions of dollars to state coffers – and customer have benefitted from improved service levels.
Benefits to Teaming Partners
Experience Esprida has had over 10 years of experience, working in collaboration with hardware vendors and technology solution
providers, deploying remote management systems for US Government Contracts.
Cost Effective, Fast Remote monitoring, systems management, and remote management requirements are often included in state and
federal RFPs. Esprida remote monitoring and diagnostic solutions are pre-integrated for many components. Teaming partners can access
this technology quickly, for a license fee rather than building remote management capabilities from scratch.
Esprida’s fully-integrated remote management systems enable Teaming partners to offer their customers remote equipment that includes
applications to:
- Monitor self-service kiosk networks securely
- Distribute content, promotional and pricing updates, and software and firmware releases in a timely and efficient manner
- Reduce downtime and operational costs by minimizing errors
- Increase customer satisfaction and expand revenue by offering value-added services and customizing standard offerings
- Diagnose complex issues and dispatch technicians armed with the right tools