Kiosk Management
Continuous insight into and control over the productivity of any kiosk deployment
Benefits to Kiosk Vendors
Remotely monitor, fix, and update kiosk networks
Fully-integrated remote management systems offered by Esprida Enterprise, enable vendors to:
- Monitor self-service kiosk networks
- Distribute content, promotional and pricing updates, and software and firmware releases in a timely and efficient manner
- Reduce downtime and operational costs by minimizing errors
- Increase customer satisfaction and expand revenue by offering value-added services and customizing standard offerings
- Diagnose complex issues and dispatch technicians armed with the right tools
In short, remote monitoring and management of self-service kiosks boosts sales, keeps customers satisfied, frees staff time to serve
other customers, maximizes the efficiency of technicians, provides management with relevant data about sales and customer interactions,
lowers the overall cost of managing kiosks, and maximizes ROI.
Providing information should be cost-effective and not create technical or logistical challenges so that staff
can stay focused on assisting customers. Available as a Software as a Service (SaaS) model, Esprida LiveControl provides the tools needed
to centralize the management and operation of kiosk rollouts. See Esprida LiveControl for more information.
Benefits to Retailers
Every time a customer touches a kiosk screen, they are engaging in a dialog, informing you about what they want to do, how much
they want to spend, the products they’re interested in, the promotions they’re disinterested in, the time of day they frequent the
store, their demographics, and so on.
The life of every sales and marketing person becomes easier if such information is available in a timely and comprehensible manner,
and Esprida enables retailers to generate customized reports and share business intelligence in real time with appropriate stakeholders.
For instance, Business Intelligence allows retailers to tweak offerings on each kiosk, such as a new attraction screen or new coupons.
Retailer can see how each kiosk performs relative to others in the store and how the store compares with others in the locality or
nationally.