Michigan declares Esprida-powered automated, self-service license tab renewal program a big success.
Toronto, ON April 5, 2006 - One year after the state of Michigan installed automated Self-Service Stations for drivers to renew their license tabs, officials have high praise for the network
of stand-alone kiosks.
Better customer service
Secretary of State Terri Lynn Land said the kiosks are a big success "It is encouraging to see so many people using them. This is another way technology
can be used to enhance customer service for the people of Michigan." Michigan installed a network of stand-alone kiosks at locations spread across the state. Residents who use the automated system
instead of waiting to be served by counter staff say the kiosks are convenient and fast - it takes a fraction of the time to complete a transaction. And in the first year of
operation, the people of Michigan completed nearly 30,000 transactions at the Department of Motor Vehicle kiosks. That added $3 million to state coffers through the Department
of Motor Vehicle kiosks.
Esprida makes life easier for I.T. departments
Esprida provides Michigan with a remote device management solution that allows I.T. staff to monitor and manage all of the kiosks spread throughout the state. Tom Weston, Michigan's
E-Commerce Project Manager says "The Esprida software is an efficient tool for managing our devices remotely and that's a big issue for us because we release Microsoft patches every
month. Without Esprida, we would be sending someone out in a truck to manually upgrade each kiosk, across the state, once every month."
Michigan officials chose Esprida for this project because its application used the state's existing technology infrastructure and leveraged its skill sets. And because Esprida
Enterprise™ is designed to run multiple applications, Michigan can offer a number of government services on the kiosks.
The next step - Michigan expanding service offering using Esprida solution
Weston said the state is already planning the next step to improve service delivery to Michigan residents. The state plans to offer a self-service Low-Risk Probationer application,
where low-risk probationers will perform many of their parole check-ins electronically. "Data collection there would be especially important", Weston said. "The real advantage is
that it will allow Probation Officers to spend more 'face to face' time with High Risk Probationers than people who have committed lesser crimes."
Anila Jobanputra, President of Esprida Corporation says "The Michigan experience shows how the Esprida solution influences consumer behavior, enhances consumer experience and
transforms business operations"
About ESPRIDA Corporation
Esprida is an innovator in the development of device management solutions. Esprida offers an enterprise solution that enables businesses to manage and control networks of devices
in diverse locations from a Web browser. Esprida Enterprise™ delivers device-generated intelligence and device-oriented analytics to maximize availability, enhance the user experience,
increase revenue and transform business strategies and operations. Esprida Corporation is a privately held company with offices in the U.S. and Canada. Web Site: www.esprida.com
For further information contact:
A. Parray, Marketing and Communications, 905-629-0455, marketing@esprida.com
About E-Michigan Web Development
E-Michigan Web Development is a department within the executive branch of the State of Michigan and is responsible for providing strategic enterprise guidance for e-commerce best
practices, standards, tools, methods and processes and e-commerce application design, development, implementation and support for cross-agency and enterprise-wide solutions.
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