Esprida podcast features the President of GA Services, LLC on the future of service in an automated world

Santa Barbara, CA - July 10, 2007 - The President and CEO of GA Services, LLC, George Harris has seen the future of service and he says it’s all about control through automation. On the podcast 'Remotely Intelligent', produced by Esprida Corporation, Harris says “there will continue to be demand for break-fix but the trend now is to move more towards automated access and control of devices.

According to Harris, the implication for business is clear, "It’s easier to have a technician sitting at a monitor checking on the welfare of a device without sending someone out. Large companies are not going to have people standing around taking 2 or 3 calls a day or week. They are going to have to rely on technology to give them the edge - to provide service from a remote capability. And if and when a technician is required they’ll have the capability to deploy the technician at the right time and place".

In the interview, Harris also discusses common service problems and proving the ROI.

For more on this topic, listen to the full interview at http://www.esprida.com/newsroom/podcast.aspx

About Esprida Corporation

Esprida is an innovator in the development of device management solutions. Esprida offers an enterprise solution that enables businesses to manage and control networks of devices in diverse locations from a Web browser. Esprida Enterprise™ delivers device-generated intelligence and device-oriented analytics to maximize availability, enhance the user experience, increase revenue and transform business strategies and operations. Esprida Corporation is a privately held company with offices in the U.S. and Canada.

For further information contact:
A. Parray
Marketing and Communications
905-629-0455
marketing@esprida.com

Return to Newsroom