Esprida Enterprise

A solution you host and customize, Esprida Enterprise is a remote management platform that provides retailers, financial services organizations, and government agencies with the tools they need to gain visibility of self-service devices and to centralize the management and operation of self-service kiosks and other devices.

Fully customizable, Esprida Enterprise allows you to extend and customize self-service device capabilities using Esprida Enterprise APIs and extensions. In addition, you can keep device software and application content up-to-date, effectively manage service level agreements (SLA), and produce custom reports based on accurate and timely business intelligence.

Esprida Enterprise offers ease of integration because it can be fully integrated across diverse hardware products and front-end solutions offered by self-service device and kiosk vendors. System Integrators that install kiosks from a various vendors, retailers with multiple kiosks from a variety of vendors, financial services organizations or government agencies with disparate self-service devices can install one umbrella remote management application and manage all kiosks and devices, regardless of the vendor.

How it works

Esprida Enterprise consists of three parts: a management agent, Esprida Enterprise Agent™ installed on each device; an enterprise class server, Esprida Enterprise Server™; and a number of APIs and extensions that allow you to customize and extend the solution to fit your business needs. Customization includes the ability to integrate Esprida Enterprise with third-party enterprise systems such as Customer Relationship Management (CRM), help-desk and technical support, Business Intelligence (BI), and other Enterprise Resource Planning (ERP) systems.

Understandably, retail, financial services and government IT departments are often reluctant to provide third parties with network access. However, the Esprida Enterprise non-invasive remote management tools meet the tough requirements of today’s security-conscious IT departments. The high level of security opens the door for data collection and content publishing functions that is valued by the suppliers or self-service devices and service providers.

The Esprida Enterprise Agent initiates communication with the Esprida Enterprise Server at regular intervals to check for new actions. To prevent forged identities, each communication between the Esprida Enterprise Agent and the Esprida Enterprise Server is authenticated prior to data being transmitted.

Esprida Enterprise hosts the remote device management applications including device monitoring, tasks and rules automation, digital content management, reporting and analysis, and remote desktop control. In addition, it manages the security of the system including user roles, security policies, and access control.

You manage your devices from any Web-enabled PC that displays your entire deployment. Using the Esprida Enterprise user interface you can:

Features & Benefits

Grouping and Organization

Dynamically create multiple views of your deployment to make it easy for different system users – including business, marketing, customer service, and support – to focus on the tasks they need to get done.Organize your deployment using ad-hoc grouping criteria to quickly find devices.Eliminate the misplacing of devices by using the self-organizing capabilities of Esprida Enterprise.

Smart Monitoring

Minimize overhead required to set up alert rules and error conditions for your deployment. Create smart notifications that automatically pull the right information required by your support team to resolve customer issues. Eliminate operational problems with devices automatically, without user intervention. Create error-handling rules for common problems and escalate support issues automatically Have the system take corrective actions by using the self-healing capabilities of Esprida Enterprise

Tasks and Rules Automation

Automate your routine maintenance procedures so you can focus your support resources on high value activities. Collect service and business data from your devices in the field and have data readily available for reporting and analysis. Improve your customer experience by running rules and tasks without interrupting user activities or taking devices offline for service and maintenance

Remote Desktop Access

Gain direct access to your devices and resolve issues remotely, eliminating unnecessary onsite visits. Collect relevant data before you need to send a technician onsite; eliminate multiple visits. Enable onsite technicians to collaborate effectively with staff at the office so they can quickly resolve issues

Digital Content Distribution and Management

Keep your devices up-to-date with software patches, new drivers, firmware updates, and application content – without increasing workload or adding operational cost. Manage and distribute digital content and campaign updates remotely, on a scheduled or ad-hoc basis. Increase customer interactions with your devices through timely updates of promotions and pricing

Reports

Make quick and informed decisions about your deployment by using out-of-the-box device update and health information reports from Esprida. Make your deployment more effective by collecting and analyzing device data to help you make intelligent adjustments. Aggregate the vast amount of data received from your devices by centralizing the collection of operational data. Allow stakeholders to get the information they need, when they need it, from anywhere

Security

Protect sensitive information and secure all communication from your devices by using Esprida’s SSL-enabled environment. Assure your customers that their privacy is protected and their information is secure by using our role-based user access permission management. Prevent unnecessary errors and mistakes by restricting access within your organization and ensure that authorized personnel are accessing the information they need. Ensure compliance with industry best security practices and standards using our secure agent and secure Esprida Enterprise environment. Store production data for multiple organizations in independent data stores, guarantee data is not shared or compromised

Customization and Extension APIs

Add proprietary components under remote management on Esprida Enterprise to enable automated component monitoring and remote management. Add your metadata information and configuration settings to the system to easily integrate the system with your existing processes and shorten the learning cycle for your staff. Determine how your digital content and packages, including new application content, software patches and firmware updates, should be handled based on your proprietary requirements. Add your existing maintenance routine tasks to the workflow and harness your existing knowledge and processes to tackle customer issues

Asset Management Integration

Leverage your existing meta-data – such as organization structure, Groups, device data of your current assets or fleet management systems – and easily import it to the Esprida Enterprise system to streamline the rollout. Eliminate errors and inconsistencies between different systems by using Web Services to integrate your data sources for asset management with Esprida Enterprise

License Integration

Integrate Esprida Enterprise Agent licensing mechanism with your installation procedures and processes for your devices and equipment. Eliminate mistakes made by field-service technicians and personnel during installation and service of devices in the field. Simplify workflow and processes and speed up your deployment rollout.

Custom Self-healing

Add your proprietary correction scripts to Esprida Enterprise Self-Healing™ workflow. Create business rules that handle your common error scenarios. Add your escalation actions and integrate Esprida Enterprise workflow with your existing support procedures.

Custom Reporting and Data Collection

Create custom reports that reflect the structure of your business model. Give key stakeholders the flexibility to define reports that track the information that helps them make faster and more accurate business decisions. Eliminate data inconsistencies and transformation issues when dealing with diverse types of devices and data sources. Simplify your reporting structures and the generation of business reports by consolidating data in Esprida Enterprise with consistent data structures.

Enterprise Systems Integration

Pass your device data from Esprida Enterprise to your other Enterprise and Resource Planning systems to increase the level of integration between your different systems and eliminate device data inconsistencies. Improve the operational efficiency of your infrastructure and the time spent by your staff accessing multiple systems to complete the same task. Leverage your existing investments in enterprise systems and allow your call center and technical support reps to continue using the systems with which they are familiar. Leverage your organization infrastructure and corporate Business Intelligence systems to speed up and improve the reliability of business decisions that depend on device data.

What is Esprida Enterprise?

How it works

Features & Benefits

Esprida Enterprise : Frequently Asked Questions