Esprida LiveControl

Esprida LiveControl provides you with the tools you need to gain visibility of your self-service devices and to centralize the management and operation of your devices. Esprida LiveControl also allows you to effectively manage service level agreements (SLA) with your customers and to keep device software and application content up-to-date.

Esprida LiveControl is available in Software as a Service (SaaS) model. The Esprida SaaS model is a managed, hosted environment where you pay a monthly subscription fee per device for software, maintenance, and support. You also automatically receive
Esprida LiveControl Server updates.

The Esprida SaaS model is designed to help you eliminate capital investment on infrastructure and minimize your IT staff workload. The Esprida LiveControl environment is administered by our experienced staff and is hosted in our secure state-of-the-art facilities and enterprise class infrastructure, with redundant servers for failover and load balancing to ensure that you can meet your customers’ needs and expectations.

How it works

Esprida LiveControl consists of two parts:

Esprida LiveControl Agent, a management agent installed on each device
Esprida LiveControl Server, an enterprise class server

The Esprida LiveControl Agent™ acts as the link between your device and the server. It also provides the device with the intelligence to monitor its health status, perform corrective actions, and automate tasks and rules. All agent communications between the server and the device take place over a secure socket layer (SSL) Internet connection.

The Esprida LiveControl Agent initiates communication with the Esprida LiveControl Server™ at regular intervals to check for new activity. This communication alleviates IT department concerns about exposing managed devices to unsolicited requests. Furthermore, to prevent forged identities, each communication between the
Esprida LiveControl Agent and the Esprida LiveControl Server is authenticated prior to data being transmitted.

The Esprida LiveControl Server hosts the remote device management applications including device monitoring, tasks and rules automation, digital content management, reporting and analysis, and remote desktop control. In addition, the Esprida LiveControl Server manages the security of the system including user roles, security policies, and access control.

You manage your devices from any Web-enabled PC and interact with the server via a Web-based graphical user interface that displays your entire deployment. Using the Esprida LiveControl Server user interface you can:

Features & Benefits

Grouping and Organization

Dynamically create multiple views of your deployment to make it easy for different system users – including business, marketing, customer service, and support – to focus on the tasks they need to get done. Organize your deployment using ad-hoc grouping criteria to quickly find devices. Eliminate the misplacing of devices by using the self-organizing capabilities of Esprida LiveControl.

Smart Monitoring

Minimize overhead required to set up alert rules and error conditions for your deployment. Create smart notifications that automatically pull the right information required by your support team to resolve customer issues. Eliminate operational problems with devices automatically, without user intervention. Create error-handling rules for common problems and escalate support issues automatically. Have the system take corrective actions by using the Self-Healing™ capabilities of Esprida LiveControl.

Tasks and Rules Automation

Automate your routine maintenance procedures so you can focus your support resources on high value activities. Collect service and business data from your devices in the field and have data readily available for reporting and analysis. Improve your customer experience by running rules and tasks without interrupting user activities or taking devices offline for service and maintenance.

Remote Desktop Access

Gain direct access to your devices and resolve issues remotely, eliminating unnecessary onsite visits. Collect relevant data before you need to send a technician onsite; eliminate multiple visits. Enable onsite technicians to collaborate effectively with staff at the office so they can quickly resolve issues.

Digital Content Distribution and Management

Keep your devices up-to-date with software patches, new drivers, firmware updates, and application content – without increasing workload or adding operational cost. Manage and distribute digital content and campaign updates remotely, on a scheduled or ad-hoc basis. Increase customer interactions with your devices through timely updates of promotions and pricing.

Reports

Make quick and informed decisions about your deployment by using out-of-the-box device update and health information reports from Esprida. Make your deployment more effective by collecting and analyzing device data to help you make intelligent adjustments. Aggregate the vast amount of data received from your devices by centralizing the collection of operational data. Allow stakeholders to get the information they need, when they need it, from anywhere.

Security

Protect sensitive information and secure all communication from your devices by using Esprida’s SSL-enabled environment Assure your customers that their privacy is protected and their information is secure by using our role-based user access permission management. Prevent unnecessary errors and mistakes by restricting access within your organization and ensure that authorized personnel are accessing the information they need. Ensure compliance with industry best security practices and standards using our secure agent and secure Esprida LiveControl environment.

What is Esprida LiveControl?

How it works

Features & Benefits

Frequently Asked Questions - Esprida LiveControl

General Info

Technical Questions