What services does Esprida offer?
In addition to products that enable the remote management of self-service kiosks and devices, and the basic training, support and documentation available with each product, Esprida offers various value-added professional services that assist companies in the development, deployment, monitoring, integration, and management of self-service devices.
Professional Services
Esprida's professional services organization has played a significant role in some of the most successful global self-service deployments. Our professional services staff members can offer specialized resources under your management or can deliver turnkey, custom solutions on your behalf.
The Esprida team of professionals is dedicated to:
- Supporting you at any stage in your remote management project lifecycle – from development, to pilot, to rollout, to maintenance or expansion of existing systems
- Providing product enhancement and customization to ensure your continued success
- Training your staff on all facets of our products
Esprida offers the following professional services with Esprida Enterprise:
- Third-party Application Integration – Esprida professional services team can integrate Esprida Enterprise agent with your applications that are running at the kiosk or self-service device level. Esprida Enterprise agent comes with a number of system interfaces and APIs that allows third-party applications to exchange data with the agent and access its capabilities.
- Hardware Integration – Many self-serve kiosks and devices require the use of printers, scanners, credit or debit card swipe terminals, and other peripherals. We can integrate appropriate peripherals into your kiosk environment.
- Enterprise Application Integration – We can fully integrate Esprida Enterprise with help desk, CRM, ERP, Business Intelligence, and other systems. For instance, we can set up a system that automatically opens help desk tickets, based on your business rules, when a kiosk requires service.
- Customization – Extensibility of Esprida Enterprise is achieved via a number of APIs that are available to customize health status monitoring, maintenance and self-healing actions, digital content installation, licensing, and deployment. Esprida can train you in the full customization of APIs.
- Reports and Business Intelligence – Esprida has a complete framework that allows you to have a fully customizable and integrated reporting and business intelligence solution with the Esprida Enterprise platform. We can help with data collection and the set up of a variety of customized reports that reflect your business rules.
Training
Esprida offers standard and customized training programs for Esprida Enterprise and Esprida LiveControl deployment models, delivered through remote, onsite, or classroom settings. Based on Esprida best practices, we offer training in general administration, server deployment, and advanced development. We can train your staff to deploy, monitor, update, customize and maintain your Esprida remote management system, integrate your solution with existing backend applications, and to generate customized reports.
Call or email us today for a consultation
Toll-Free: 1-877-267-4968
E-mail: services@esprida.com
Customer Support Services
Available when you need us, Esprida support representatives are trained to quickly and effectively resolve issues. Standard service is available 8:30 AM -
6:00 PM, Monday through Friday. Extended support programs are available to suit your deployment requirements, including self-hosted assistance, 24x7 care,
and SME access.
Contact Esprida Support Services
Toll-Free: 1-877-267-4968
E-mail: support@esprida.com