M2M – Connect, Control, Transform

M2M is the new generation of technology that’s revolutionizing the way organizations provide field service. Esprida software brings visibility into the daily operation of your machines. It allows organizations to collect operational data from all deployed machines, all the time. That data is aggregated and interpreted to make informed decisions based on Key Performance Indicators. The data can also be made available to other enterprise applications.

The implications for service delivery are enormous. Armed with this intelligence, service providers are able to provide true condition-based maintenance – instead of scheduling service calls at predetermined intervals, those visits are now based on real data as opposed to projected data.

The Esprida Service Advantage™ provides service organizations with the means to significantly improve customer satisfaction by preventing failures and maintaining peak performance of machines in the field.

Esprida uses a multi-tier methodology to help forward thinking organizations
achieve their business objectives.

Connect. Control. Transform.

Automating the collection of machine data via a remote network is the first step in implementing condition-based maintenance. Esprida software provides several security measures that restrict user access and ensure the safe collection and transfer of data.

Condition-based maintenance also requires the continual aggregation and dissemination of interpreted data from machines to provide meaningful information to the appropriate application. Esprida Enterprise data architecture effortlessly controls the flow of information from thousands of devices in the field and presents it in a user-defined global view.

Having real-time information on the status of deployed machines allows service organizations to transform their operations from a break-fix model to condition-based proactive service delivery.

That leads to greater customer satisfaction in three key metrics:

• Reduced downtime through monitoring machine thresholds
• Higher first-time-fix rate through remote diagnostics
• Improved product design based on historical machine performance data

Esprida provides the means to leverage device data to reduce costs, improve efficiency and customer satisfaction.