Esprida Service Advantage

The Esprida Service Advantage™ provides service organizations with the means to significantly improve customer satisfaction by preventing failures and maintaining machines deployed in the field at peak performance. Esprida software gives you visibility into the daily operation of managed machines, with major implications for service delivery.

As the differences between manufacturers’ product quality, functional design, and durability have become less discernable – the post-sales service component has emerged as a major differentiator. To achieve higher customer satisfaction ratings, successful service organizations emphasize trust and personal contact, and use a combination of the following to measure service delivery.

• Mean time between failures
• Mean time to repair
• First-time fixes

Remote Management Technologies

Remote management technology enables organizations to transition to condition-based maintenance by providing a real-time view of machine health – transmitting data to a central location, sorting the data, and presenting it in meaningful ways. Enterprise class remote management technology manages data traffic from all of the machines in the network simultaneously.

The Service Advantage Applied

Esprida software effortlessly controls the flow of information from all machines on the network, all the time. Having real-time information on the status of deployed machines allows service organizations to transition their operations to a condition-based, proactive service model. Maintenance calls are timed to prevent failures - instead of scheduling them at predetermined intervals, those visits are now based on actual versus estimated component wear.

• Worn parts are replaced before they result in machine failure (MTTR)
• Technicians arrive aware of the problem, with the right parts (First-time fix-rate)
• Historical data identify areas for product improvement

Bring transparency and new visibility into the ongoing operation of machines in the field. With Esprida software, service organizations prevent failures, maintain machines at peak performance and improve customer satisfaction.