Connect, Control, Transform…For greater customer satisfaction

Businesses in the highly competitive retail market - banks, department stores, grocery chains – agree there is a direct link between customer experience and revenue. Which is why improving customer service is a top priority and why increasingly kiosks are a key part of customer-centric strategies. These devices provide businesses with an efficient way to deliver products and services without increasing labor costs.

Smooth operations

Esprida gives you a comprehensive set of tools to manage all aspects of your kiosk deployment. Streamline day to day operations with automated functions. Reduce service calls. Improve availability.

Smarter business decisions

Kiosks provide a valuable source of consumer information. Using Esprida, retailers have direct access to device-generated consumer data from self-service networks. The analysis of this intelligence allows them to assess the success of promotions, identify trends and forecast buying patterns.

Esprida works with some of the largest and most complex kiosk deployments in the world using our multi-tier methodology to help them achieve business objectives.

Connect. Control. Transform.

Esprida Enterprise™ gives you the power to be in constant contact with your deployed devices, wherever they’re located.

Connecting all of the devices in a single unified network is the first step in establishing a successful self-service program. EspridaDMD™ links all devices allowing you to have complete control from any Web-enabled PC. Security features ensure a safe environment for data collection and transfer.

Monitor equipment and peripheral status - Stay informed of device operations:

• Keep track of device events
• Secured connectivity protects all information and communication

Maximize performance - Esprida Enterprise enables centralized control through remote actions and automation to improve availability

A self-service device with an ‘out of order’ sign is a drain on your organization’s resources, dilutes brand reputation and decreases consumer satisfaction. Esprida provides a complete set of remote management tools to maximize availability, regardless of the size of your deployment.

Optimize resources. Improve efficiencies:

• Reduce service calls and costs
• Control the timing and target devices for promotions and updates
• Replenish consumables in a timely manner

Benefit from analytics that provide intelligence and insight to transform the way you do business

Organizations make key business decisions based on available market data, usually gathered from consumer surveys and focus groups. But there are inherent problems with data collected through these traditional methods - bias, expense, and delays.

Best in class organizations use Esprida Enterprise to collect data from their self-service deployments for accurate and real-time views on consumer preferences, emerging trends and the success of promotions.

Smart retailers use this intelligence to:

• Fine tune business strategies
• Identify new growth opportunities